Standard Extra Care Support™
Every solution we create, and host with DrakeCore™ or DrakeCore™ on Premises includes support. Great for low-traffic or non-critical applications.
Premium Extra Care Support™
Up to 80 monthly quick response retainer support hours to maintain a digital product. Great for low-traffic or non-critical applications.
Premium Dedicated Extra Care Support™
Dedicated support service that offers full-time (160 hours) or part-time (80 hours) quick response monthly technical support, which might include dedicated personnel. Great for critical applications.
Premium Incident Extra Care Support™
A 24/7 quick response and on-demand support service to solve a specific problem. There is no contract or commitment. Great for low-traffic or non-critical applications.
Premium 247 Permanent Extra Care Support™
Dedicated support service that offers total monthly (720 hours) of technical support, including dedicated personnel. High availability and great for critical applications.
Phone Support Add-on
For a super ultra-fast service, we offer the option of calling us as an add-on to all premium support services.
Routing Support Add-on
You want us to be the frontline of your service and route non-technical inquiries to your business team.
Sometimes the business cannot wait to plan the release of a new feature. With Touch-Code, you can ask us to change or add functionalities on the fly.