Extra Care Support™

Last mile tech support

LET’S GET COVERED

Our support service specializes in the next generation of digital products and is designed to give you fast support access to your digital products. We are available 24/7 to provide you with the help you need, so you and your customers are always covered. Our team of multilingual experts is dedicated to providing you with outstanding customer service experience.

Our expert team is knowledgeable and experienced in your application, allowing us to provide you with the best solutions quickly and efficiently. We understand that time is of the essence when it comes to research and development, and we are here to help you get the job done.

  • 24/7 premium support
  • Mon - Fri | 9Am - 5PM standard
  • Free Tech advisory
  • Quick response
  • Multilingual (English & Spanish)
  • AI-Powered Case Management System
  • Quick case escalation
Benefits Include


  • You are covered

    We offer multiple levels of services for your budget and needs. So you can choose what it's best for you and your customers.




  • Transparent Budget

    We’ll never build a solution without presenting the full budget, including third-party services, extra licenses, or potential fees.




  • Always updated

    Technology keeps evolving, so it's crucial to keep your solution up-to-date and free of defects based on how technology evolves.



  • Business Support

    In the age of AI, support is not about system crashes. Instead, it's about the whole technology lifecycle, ensuring we are there to think with you on new iterations.

LET’S SUPPORT YOUR CREATION

We focus on covering the entire R&D process, from idea to product. Support is the most critical ongoing responsibility we take to ensure your product meets the continuous standards customers look for.

Support options
  • Standard Extra Care Support™

    Every solution we create, and host with DrakeCore™ or DrakeCore™ on Premises includes support. Great for low-traffic or non-critical applications.

  • Premium Extra Care Support™

    Up to 80 monthly quick response retainer support hours to maintain a digital product. Great for low-traffic or non-critical applications.

  • Premium Dedicated Extra Care Support™

    Dedicated support service that offers full-time (160 hours) or part-time (80 hours) quick response monthly technical support, which might include dedicated personnel. Great for critical applications.

  • Premium Incident Extra Care Support™

    A 24/7 quick response and on-demand support service to solve a specific problem. There is no contract or commitment. Great for low-traffic or non-critical applications.

  • Premium 247 Permanent Extra Care Support™

    Dedicated support service that offers total monthly (720 hours) of technical support, including dedicated personnel. High availability and great for critical applications.

  • Phone Support Add-on

    For a super ultra-fast service, we offer the option of calling us as an add-on to all premium support services.

  • Routing Support Add-on

    You want us to be the frontline of your service and route non-technical inquiries to your business team.

  • Touch-Code add-on

    Sometimes the business cannot wait to plan the release of a new feature. With Touch-Code, you can ask us to change or add functionalities on the fly.

LET’S GIVE YOU PAYMENT OPTIONS

Why pay expensive support and maintain technology when you can use our integrated support services?

For clients looking for hassle-free and affordable technology solutions, and standard or premium support, we can deliver the most friendly and efficient support service through our R&D as a service program.

Benefits of using Priority-AI™ + DrakeCore™ + Extra Care Support™ Include


  • Lower Upfront Costs

    Having great technology shouldn’t cost an arm and a leg. Following our subscription model, upfront costs are lowered and payments can be spread out.




  • Lower Maintenance & Customization Costs

    With our subscription model, we’re able to offer better deals, which means more savings for any changes or updates needed.




  • Flexibility to Expand Solution Scope

    Start off small and add additional functionalities later. No penalties or fees involved.



  • Support is Included

    We’ll make sure your software is always up and running. What can we say, we like taking care of our clients.




  • Mix & Match Technology

    Need something special? A simple consultation will help up evaluate and propose the right technology for the right price.




  • Improve ROA & ROI

    We think you should be able to focus on your business and not what technology you use on the backend. We’ve got you covered.



  • Save Capital

    By lowering upfront costs, your business will have more cash to play with.




  • Tax Advantages

    A little bird told us that with subscribing to technology, it becomes an expense instead of an asset.